Cancellation Policy

Cancellation Policy

Customer Requested Cancellation:

If you decide to cancel part/all of your order before it has been processed and shipped, this cancellation will incur a 10% cancellation fee* See details below. You will receive a refund of your purchase & shipping costs, less the 10% fee.

Unfortunately, we are unable to cancel orders once they have been processed and dispatched from our studio.

Cancellation Fee:

All cancelled orders incur at 10% cancellation fee. This 10% cancellation fee is calculated as follows:

Purchase Price for Order, inc shipping costs, divided by 10 = 10%

For example: $40 order plus $10 shipping = $50 Total

Refund = $50 total order less 10%

$45 refund (10% cancellation fee =$5)

Crystal Karma Order Cancellation:

If we cancel your order, you will be notified by email advising why your order has been cancelled - we reserve our rights to refuse/cancel any order placed with us as per our Terms and Conditions.

System Flagged Fraudulent Orders:

Our website has built in fraudulent detection software.

If an order is flagged as being possibly fraudulent, we will contact you to request further information to confirm your order has been made legitimately.

Some of the information we may request, may include:

- A screenshot of your account corresponding to the credit card used for payment, confirmation your name as proof the card belongs to you.

- A screenshot of the account linked to the credit card used for your order and proof that the card holder has granted their consent for use.

- Confirmation that the account holder has granted their consent for use with any Buy Now, Pay Later options.

- Proof of shipping address.

- Any other identifying information that may be required, such as copy of current drivers licence etc.

Crystal Karma by Trina reserves the right to deny any proof submitted that does not meet our needs and criteria, therefore resulting in order cancellation.

If you feel an error has been made, please reach out to us as soon as possible.

Thanks for your understanding and assistance.